Excellent service and support
Provide you with 24h service and after-sales support
Pre-sale Service
Hardware customization,Software Development, Technical Consultation
TMS platform support
Hardware customization,Software Development, Technical Consultation
Software docking
Hardware customization,Software Development, Technical Consultation
Hardware support
Hardware customization,Software Development, Technical Consultation
UMS platform support
Hardware customization,Software Development, Technical Consultation
After Sales Service
Repair damages to the partsoccur during normal use. For example: housing, plastics, display, physical keys, triggers, hand strap, battery doors, electronic components.
Replacement of consumable parts, like batteries, which cannot work normally.
Provide assistance for developing and testing of applications.
Necessary operation system upgrading, OS patching and system maintenance
Provide assistance for system integration related to UROVO product.
UROVO
provides professional, reliable, scalable services for growth to our client and business partner.
Repair damages to the partsoccur during normal use. For example: housing, plastics, display, physical keys, triggers, hand strap, battery doors, electronic components.
Replacement of consumable parts, like batteries, which cannot work normally.
Provide assistance for developing and testing of applications.
Necessary operation system upgrading, OS patching and system maintenance
Provide assistance for system integration related to UROVO product.
Technical Support
UROVO offers a variety of technical support through our global service network.
Issue Positioning & Repairing
Step 1
UROVO can provide remote telephone and email support globally.
Step 2
UROVO can provide the repairing work in Urovo service centers located in different countries.
Repair level and maintenance time is as below: | Level | Area of work |
Maintenance time (transportation time is not included) |
|---|---|---|
| Level -1(Normal) | No need to disassemble the device. | 1 working day |
| Level - 2 (Critical) | Need to disassemble the device and replace the defective parts. | 2-3 working days |
| Level - 3 (Highly Critical) | Need to repair and change components on PCBA | 5-7 working days |
| Level | Level -1(Normal) |
| Area of work | No need to disassemble the device. |
| Maintenance time (transportation time is not included) | 1 working day |
| Level | Level - 2 (Critical) |
| Area of work | Need to disassemble the device and replace the defective parts. |
| Maintenance time (transportation time is not included) | 2-3 working days |
| Level | Level - 3 (Highly Critical) |
| Area of work | Need to repair and change components on PCBA |
| Maintenance time (transportation time is not included) | 5-7 working days |
Technical Service and Training Support
1.Product user guide & Repair manuals
2.Necessary defection tools
3.Technical training
2.Necessary defection tools
3.Technical training
